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Service
Quality service, the key to your company's smooth operation
Your entire operation—invoicing, archiving, or document management—often depends on a functional scanner. Our service plan and team of experienced technicians ensure reliable performance without unnecessary downtime, whether you use a compact A4 device or a robust production scanner. We always tailor our flexible service to adapt to your current and future needs. With us, you can be sure that everything runs smoothly, allowing you to focus on what truly matters. Specific solutions based on your needs are derived from two basic packages.
WARRANTY Extended Warranty
Ideal for small and medium-sized scanners
Do you have an A4 scanner that processes invoices, delivery notes, or important internal documents daily? Then our extended warranty is designed specifically for the small and medium-sized document scanners that form the backbone of your business processes.
What do you get?
- Delivery of a new device within 2 business days
- Two-way shipping included in the service price
- Extended warranty options for 36 or 60 months
SERVICE PLAN
Designed for demanding operations and high workloads
Do you process large volumes of documents and want to avoid any downtime? Then our Service Plan is here to ensure your scanning operations run smoothly without unnecessary interruptions.
What do you get?
- On-site service support
- Response to service requests within 8 hours
- Repair or replacement of the device within 8 hours
- All spare parts and consumables replacement included in the service price
- At least one preventive maintenance check per year, during which we will thoroughly clean the scanner and calibrate it as needed