Tungsten SignDoc
Tungsten SignDoc is an electronic and biometric signature solution that allows you to close contracts quickly and securely as part of fully digital processes. A signature is not just a formal step—it can trigger workflows, confirm decisions, or securely close processes, all with a full audit trail and in compliance with legislation (eIDAS, ESIGN Act, etc.). It allows you to sign documents anytime, anywhere—paperless, on a mobile, tablet, PC, or signature pad.
Close contracts in minutes
An electronic signature significantly speeds up the process and reduces the risk of delays at the final step—the signature.
High security
Multi-factor authentication (email, SMS code, security questions), signature biometrics, and optional digital certificates.
Audit trail
Detailed signing history (who, what, when) and step traceability—without the need to verify the signature with a third party.
Lower operating costs
Less printing, mailing, and scanning. Sign on the device of the user's choice (mobile/PC/tablet)—whether in person or remotely.
How Tungsten SignDoc works in practice
A signature is often the final step in a digital process—for contracts, applications, handover protocols, or internal approvals.
Tungsten SignDoc is designed to be a natural part of your applications and workflows, rather than a standalone tool outside the process.
The signer is guided step-by-step through all required fields to ensure nothing is missed. At the same time, an audit trail is created, making it possible to prove at any time who signed the document, when, and under what conditions.
The solution meets the requirements of legislative frameworks (eIDAS, ESIGN Act) and can be configured for regulated operations. Document integrity is protected by cryptographic mechanisms, and the signature becomes a permanent part of the document.
SignDoc can be deployed independently, but it provides the greatest value as part of digital applications and processes—for example, in combination with Tungsten TotalAgility, where the signature:
▪️triggers the next workflow steps,
▪️closes the process,
▪️or serves as a control point in a managed transaction.
Signature steps can also be connected to other tools in the Tungsten ecosystem—such as Power PDF (document creation and editing + signing), Tungsten RPA (triggering signatures from robotic steps), or Communications Manager (communication as part of digital transactions).
Document preparation
You upload a document (typically PDF or Word) to SignDoc and specify who needs to sign where. The system can automatically detect signature fields, or you can easily add them yourself—including signatures, initials, and other confirmation fields.
Signer authentication and signature initiation
You set how the signer should be verified to ensure the signature is trustworthy (for example, via email, SMS code, or security questions). At the same time, you choose the signing method according to the situation—from quick remote signing to a handwritten biometric signature or a signature with a certificate.
Guided signing and real-time tracking
The signer is guided step-by-step through all the places that need to be confirmed, so nothing is missed. Meanwhile, you see the progress in real-time: the system sends notifications and reminders, and you have an overview of the status of the entire signing process.
Completion, handover, and audit trail
Upon completion, a signed document is generated with a complete audit trail—who signed, when, and in what order. You can then automatically send the result to a downstream process or system (for example, to a workflow in TotalAgility, a DMS, or an ERP).
Frequently Asked Questions
Here you will find answers to the most frequently asked questions regarding Tungsten SignDoc.
An electronic signature is primarily a legal term—it denotes a way to express consent and sign a document electronically within legislative frameworks (e.g., eIDAS in the EU, ESIGN Act in the US). It can take various forms: from simple confirmation to advanced forms with identity verification.
A digital signature is a technical term: it is a type of electronic signature based on cryptography and certificates that allows for the verification of the signer's identity and the integrity of the document (ensuring it has not been altered after signing). In practice, the form of signature is chosen based on the required evidentiary value, regulatory requirements, and the type of process.
SignDoc supports multiple signing methods depending on the use case. For quick remote signing, "click-to-sign" is suitable. For in-person signatures (e.g., at a branch, in the field, or during a handover), a biometric signature can be used, including the capture of signature dynamics.
Where a higher level of proof is required, SignDoc also supports signatures based on digital certificates—and depending on local requirements, the solution can include integration with Trust Service Providers (TSP/QTSP) for advanced or qualified signatures.
Every signed document is accompanied by an audit trail that records the signing process: who signed, when, what verification method was used, and how the signing took place. This allows you to easily retrieve everything for internal control, audits, and potential disputes. Importantly, verification can be performed using available audit data and signature information within the document—there is no need to use additional third-party external verification portals. The design can also include multi-factor authentication (e.g., SMS, security questions) and other security mechanisms according to organizational requirements.
Yes. SignDoc is designed for signing on mobile devices, tablets, and computers, and can be used for both remote signing and in-person meetings. In practice, this means the signer can sign a document on the device they have available, while you maintain a unified process, an overview of progress, and an audit trail. Biometric signatures are often used for in-person scenarios.
Typically not. SignDoc is usually licensed based on the annual volume of "signing packages" processed (a package can contain one or more documents and one or more signatures). The number of users is therefore not the primary parameter, which makes it easier to deploy across teams or branches.
The specific license configuration depends on how many signing packages you process annually, which scenarios prevail (remote vs. in-person signing), what levels of verification and compliance you require, and whether you are integrating SignDoc into downstream systems and workflows.
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Tomáš Dolejš
CEO, Infomatic
