Automation of up to 18 thousand documents from 10 branches
Digital mailroom
Centropol with the use of intelligent automation copes with the processing of documents in the conditions of a rapidly changing energy market.
Centropol with the use of intelligent automation copes with the processing of documents in the conditions of a rapidly changing energy market.
Centropol is a satisfied client Trusting Kofax since 2014. Initially, they used Kofax Capture (KC) technology for basic document mining.
In recent years, however, there has been a sharp increase in the processing of contracts as a result of shifts in the energy market. Short-term contracts have become the norm, which significantly increased the frequency communication with customers and work burden associated with document management.
They found that they receive from customers documents in different formatswhich must manually split, merge and differentiate which document is in question.
When the organization faced a massive reevaluation of contracts in a very short time frame (2-3 months), they realized the need for wider digitalisation and automationto manage this onslaught effectively.
Over time, the need to process documents has also increased from another source — email.
Because Centropol places great emphasis on providing superior services to end customers, it needed again speed up internal processes.
Over the years, the historic Kofax Capture solution required a number of custom programming modifications, complicating and costing future development.
Pro Thorough analysis of the present state we have arranged Joint workshop:
Centropol se in 2022 decided move to a more variable solutionthat enables faster development and digitization of the entire organization.
Like BPM platform for intelligent automation they chose Kofax TotalAgility.
Key benefits of the platform
When introducing new technology into an organization, it is always User in the first place, whom We are involved in the whole process:
1. In the introduction we introduced real demo a new solution. We got quick feedback and made adjustments.
2. Proof-of-concept We subsequently created and deployed the (PoC) in a limited environment to verify that the technology is working and meeting expectations.
3. Implementation was carried out gradually in order to further simplify processes with users.
A more agile approach is received very positively by users.
They process 26 different documents in the organization and they can easily add more at any time. They see this as a significant benefit.
Examples of documents
Centropol is currently using platform Kofaxwhich automatically captures, identifies, transforms and routes incoming communications and documents to relevant persons and processes in the organization — it is modern digital mailroom.
The transition to a digital document management system has had several challenges for the organization Significant advantages:
“We achieved significant improvements in efficiency, reduced costs and, crucially, were able to offer even better service to our customers. “
— Roman Prochazka
Manager ICT, Centropol
Management continues to explore options for further development, such as introduction of electronic signing through Kofax SignDoc. These would be further acceleration of the process and thus facilitating the work of both employees and customers.
