Document scanners are professional devices with a large document scanning capacity, which is why their paper feed system and the optical parts of the scanner must be kept clean and prevent blackouts. Each paper is powdered, toner peels off with poor-quality copies or when printing on old printers and remains stuck on feeding mechanisms. At the same time, even if users are more self-careful, it happens that even a paper clip passes into the scanner.
An example is a transport company that processes hundreds of pages of paper documents daily. These documents often travel many miles with drivers before they can be scanned. The scanner can then be polluted due to dusty documents and the scanned documents lose readability and degradation of the image. In a dusty scanner, malfunctions easily arise, sensors become clogged, transport parts become dirty, and consumables wear out faster.
Does your customer know what their scanner looks like inside and why they scan it so badly?
The service contract ensures you continuous operation, minimal time delay of repair at no extra cost. The service contract includes regular maintenance of the scanner and replacement of consumables, and at the same time provides the customer with HelpDesk services. All work related to the service and prophylaxis of the scanners is carried out by the INFOMATIC service team. Experienced specialists work in the team with regular retraining at manufacturers of document scanners. At the same time, managed service support ensures easier budget planning to keep the entire digitization line running.
We offer two types of service contracts
Variant of service support Swaps It is suitable for small document scanners up to Desktop and Workgroup sizes that process documents with high priority and important connections to the next internal process. Typically, these can be applications, delivery notes or internal documents between departments.
Support OnSite is designed for larger document scanners that work with large volumes of documents. The priority is to ensure the functionality and reliability of the equipment so that there is no blackout during digitization. For individual content requirements of OnSite service support, we will conduct a consultation and together we will find the ideal option.
Cost comparison
We maintain hundreds of devices under OnSite or SwapIt service contract. Our Service Technicians carried out more than 230 prophylaxis procedures in 2021 on customer devices directly at the location of the digitization line.
What about you? Do you have secure operation of your digitization line or just the document scanner has not stopped yet?
